What my SEND child taught me about customer service

Author: Denise Hutton-Gosney, MD and Founder of Razzamataz Theatre Schools As a theatre school owner and franchisor for more than 20 years, I feel pretty confident that I know what good customer service looks like. But I’ve never walked in another person’s shoes. That was until 2016, when my youngest son Lewis, who was …

Read More

What experience do you need to run a theatre school

The benefits of running your own theatre school are clear: making a significant difference to young people’s lives, creative freedom, the flexible hours, a profitable business and it’s fun to name just a few. But what if you don’t have a professional background in the arts. Can you still run a theatre school even if …

Read More

Transforming toddler lives after lockdown

Transforming toddler lives after lockdown   Twelve months in the life of a toddler is a very long time. They may have learnt to walk, say new words, found new ways to play or even become an older sibling. These huge milestones have mostly been happening behind closed doors and now experts are looking at …

Read More

Top people in BBC’s Dragons’ Den revealed

As the new series of BBC’s Dragons’ Den gets underway, money.co.uk reveals who are the top seven most successful businesses to come out of the popular TV show.   The researchers compiled a list of the seven most successful ideas to celebrate the 18th series of Dragons’ Den and at number five is franchise model …

Read More